Effective Absence Management
One of your employees calling in sick or saying they can’t make it into work but not giving a reason as to why can be frustrating and disruptive.
The best thing to do to manage this is to have an absence policy in place. The policy should outline how sickness-related-absences will be dealt with and should specify what period of time forms:
• Short-term absence
• Long-term absence
• Unauthorized absence
Your absence policy should be shared with your employees. Doing this will ensure that employees know how each instance of absence will be handled and what procedure will be followed.
Furthermore, having an absence policy in place will ensure consistency.
How to reduce sickness absence in the workplace
Return to work interview
One of the easiest ways to reduce sickness absence is to conduct a return to work interview. This conversation will bring to light any issues an employee has, whether it’s personal work or work-related. It could mean that you alter their working hours, allow them to work from home, or take time off for medical appointments.
Record Keeping
Record keeping is another useful practice. Tracking employee absences can be very beneficial to see what patterns may appear with the absence of an employee. For example, does one of your employees always miss the Friday of a Bank Holiday? Or say they’re unwell the Monday they’re due in after a week off?
Monitoring absences will make these patterns easier to spot and gives you proof if you need to speak to the employee.
Communication
Whether it’s a short or long-term absence, it’s important that you reach out to the absent individual. You can do so by phone, email, and in some cases, a home visit. Reaching out, it will give you an insight into their illness and how long they think they will be absent. It will also help you prepare for their return.
Dismissal due to sickness absence
In extreme cases, such as long-term sickness, dismissal for absence may be considered.
If you decided to go down the dismissal route, you’ll need to show that the procedure used was fair and reasonable. Failure to follow fair procedures may leave your company open to a claim for unfair dismissal.
Bright Contracts Handbook contains an absence policy in the “Terms & Conditions” section of the handbook.
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Mental Well-being in the workplace
The Importance of HR Policies & Procedures
Managing Covid-19 in the Workplace
With the cases of Covid-19 still on the rise, it’s important that your employees are safe at work.
The Work Safety Protocol which has been in place since the 31st of January 2022 is still fully applicable in all workplaces. As of now, there are no plans in place to update the document. All companies should have a Covid-19 response plan.
You are probably wondering what type of information you should provide to employees on how to manage symptoms, cases and contacts. Employees should be directed to the general Covid-19 information on the HSE website.
Employees that are displaying cold and hay fever symptoms and are reluctant to attend the workplace should not attend the workplace. They should be directed to the HSE website and asked to comply with the public health requirements.
The current advice is that if you are showing symptoms, even mild ones you should:
• self-isolate (stay in your room) until 48 hours after your symptoms are mostly or fully gone
• wear a face mask if you have to be around other people#
This applies even if you completed your first round of Covid-19 vaccination, had a booster or had Covid-19 in the past.
Displaying Symptoms in the Workplace
If an employee is displaying symptoms of Covid-19 in the workplace the person should be moved to a designated isolation area and provided with a suitable face covering in order to minimize the risk of transmission.
Distinguishing between Covid-19 and Hay fever symptoms
Employees who suffer from hay fever are usually familiar with the symptoms. If in doubt they should follow public health advice and not attend the workplace until 48 hours after their symptoms are mostly or fully gone.
Managing Close Contacts in the Workplace
The advice around close contacts has changed. If an employee thinks they have been in close contact with someone who has Covid-19, they do not need to restrict movements or self-isolate. They should:
Watch out for symptoms of Covid-19 - it can take up to 14 days after you are infected for symptoms to show.
Take extra care to follow the advice on protecting others from Covid-19, in case you have the virus.
Testing Positive
All confirmed cases should self-isolate for a full 7 days from the date of onset symptoms or is asymptomatic, from the date of a positive test result.
Reporting Outbreaks
There is no longer a requirement to report an outbreak to the HSE.
Related Articles
Update: Steps to Reduce the Spread of Covid-19 in the Workplace
Mental Well-being in the workplace
As employees return to the workplace after many months of working remotely, it is essential that employers consider the mental well-being of their workforce.
A small amount of stress might make an individual work harder or pay closer attention to detail employers needs to be mindful of the impact that stress can have on an employee’s well-being. A period of poor mental health can make it more difficult for an employee to think, feel and respond to situations which can affect their performance in their day-to-day role. As an employer, it is important to have policies and procedures in place so that you can respond appropriately and provide support as needed.
Employers can take positive steps to support individuals experiencing poor mental health, through actions such as implementing and maintaining a strong and clear mental health policy. By supporting employees experiencing mental health challenges, employers can see real benefits within their organisation.
These include the following:
- Retaining valuable staff
- Reducing sickness absence
- Assisting staff members in reaching their full potential, leading to increased productivity
- Enhancing health and safety within the workplace
- Encouraging a healthier and more tolerant workforce
The first step to aid positive mental health in the workplace is to encourage an understanding of the importance of mental wellbeing. Employees who feel understood by their managers and colleagues are more likely to stay at work or return after a period of absence, which can help reduce long-term absences caused by mental health.
Ways employers can aid positive mental health in the workplace:
- Offering flexible working
- Invest in mental health training
Employers should be mindful that there are many other reasons why an employee may be struggling within their daily roles. Reasons such as a personal situation, physical illness, impact by the cost-of-living crisis, or the situation in Ukraine can contribute to why an employee may be struggling.
To help those who are struggling employers may consider an open workplace culture to encourage open conversations about mental health. This should make employees feel comfortable speaking openly and without fear or judgement about their mental well-being to their manager or colleagues. Organisations may also consider using an Employee Assistance Programme that can offer ongoing, anonymous assistance to all workers.
In conclusion, any person can suffer from mental illness and identifying if there is an underlying problem can be challenging. It is possible at any time for an employer to have an employee who is suffering from poor mental health. It is important for the employer to know how to support employees who need extra support.
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What You Need to Know About Employee Burnout
What You Need to Know About Employee Burnout
The switch to remote working in response to the coronavirus has seen a rise in employees reporting that they are working longer hours from home. Whether employees are on-site or working remotely, it is important for HR professionals and management to remain vigilant for signs of burnout among staff.
The term “burnout” is commonly used to describe a situation in which an employee experiences a period of mental or physical fatigue because of high-intensity pressure at work.
The World Health Organisation (WHO) has said that burnout can have a negative impact on someone’s long term health. They also describe burnout as a syndrome resulting from chronic workplace stress that has not been managed successfully.
Impact on employees
Burnout can have a negative impact on employees’ output, reducing their productivity and quality of their work. Individuals often display a drop in morale or low mood, prolonged periods of burnout may even result in the development of mental health issues such as depression or anxiety.
Impact on employers
For employers, burnout can come at a huge financial cost, the drop in productivity and work quality may disrupt the ability to meet customer demand. A lack of employee engagement can also occur as a result which can often influence a company’s culture. Retention rates are likely to worsen if staff begin looking for preferable employment situations elsewhere.
Causes of burnout
There are a variety of factors that may cause an individual to suffer from burnout and it is important to understand that each situation will be different. Burnout will often be attributed to factors at work however there may be outside influences from an employee’s personal life that contributes to burnout.
Common causes of burnout in the workplace include:
- excessive workloads
- unequal distribution of work
- prolonged working hours
- inability to take rest breaks
- unrealistic managerial expectations
- toxic company culture
- bully and harassment
- health and safety concerns
Spotting the signs
It’s important that you are prepared to spot the signs of burnout amongst staff when they present themselves. This can only be achieved by keeping a close eye on employees’ behaviour and performance. It may be difficult to spot but you should be looking out for employees who are arriving early to work or staying late after their contractual hours.
Failure to meet deadlines or an uncharacteristic drop in performance is also usually clear signs that an employee may be struggling with the pressures of work, as well as a sudden change in mood or excessive displays of emotion towards colleagues and third parties.
Responding to staff suffering from burnout
If an employee is showing signs of burnout, it is up to you to address the situation. Due to the nature of burnout solutions may vary for everyone.
- There are several methods that are likely to prove effective:
- removing any unnecessary causes of stress or agitation
- assessing and redistributing workloads where necessary
- providing extra training on areas of weakness
- encouraging staff to make use of annual leave and rest breaks
- investigating and resolving any allegations of bullying or harassment
- providing access to medical support e.g., EAP
Related Articles
Out of Hours Communication: The Right to Disconnect
10 Tips for Employee Retention
What You Need to Know About Staff Handbooks
The most essential document governing the employment relationship is the contract of employment. If you don’t want your employment contract to be too long and untidy you should be referring to your staff handbook when talking about grievances, discipline, dignity at work, anti-bullying, and other workplace policies.
Staff handbooks should be easy to read, and a copy should be easily available to all employees. New employees must read the handbook and indicate that they have done so by giving their signature. It is important to review and amend the policies regularly to ensure any changes in the law or best practices are reflected.
Most important policies and procedures in the workplace
In Ireland, the most important policies, and procedures to have in place are those covering
- Grievances
- Discipline
- Dignity at work (anti-harassment, anti-bullying, and equal opportunity)
- Health and Safety
Other topics that should be considered are, sick leave, holiday leave & pay, hours of work, internet and email usage, dress code, expenses procedure retirement and pension benefits etc.
Bright Contracts
With Bright Contracts, we provide ready-made handbooks that fully conforms to the latest employment law guidelines. The software allows you to add additional sections to handbooks, edit, delete or reorganise the built-in- content and you can easily add your own. You can preview your handbook at any time while you build it and print or export it when it is ready. It’s great as you need no employment law knowledge, we do all the hard work.
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Introducing Contracts & Handbooks to Existing Staff
Update: Steps to Reduce the Spread of Covid-19 in the Workplace
On the 21st of January the Government announced the easing of restrictive measures. The Transitional Protocol: Good Practice Guidance for Continuing to Prevent the Spread of COVID-19 reflects the lessons that we have learned over the past two years. This guidance is a general document applicable to all sectors. All businesses and sectors who have specific guidance should review and update their own guidance in line with the advice contained in the document.
While the public health advice has changed, employers need to remember that several steps still need to be implemented by employers and employees to prevent the spread of Covid-19.
1. Keep a COVID-19 Response Plan in Place
Employers and their representatives should continue to maintain or take the following steps:
• Update their COVID-19 Response Plan according to the most recent public health advice.
• facilitate the ongoing appointment and engagement of the Lead Worker Representative
• Review and update their occupational health and safety (OSH) risk assessments and safety statement as workers return to the physical workplaces and as changes to the workplaces take place.
• Maintain measures to deal with a suspected case of COVID-19 in the workplace
• Maintain any specific measures or response for dealing with an outbreak of Covid-19
2. Maintain policies and procedures for prompt identification and isolation of workers who may have symptoms of COVID-19
How you manage and isolate potential infectious individuals remains a crucial step in protecting the worker involved, their colleagues and others at the workplace. While the need to maintain a contact log with details of workers and visitors to a workplace has been removed, employers may need to provide attendance information as appropriate in the event the local Department of Public Health has to investigate an outbreak.
Employers should continue to:
• Advise that workers do not come to work if they are displaying signs or symptoms of COVID-19 or if they have had a positive test,
• Provide instructions for workers to follow if they develop signs and symptoms of COVID-19 during work,
• Display information on signs and symptoms of COVID-19
Workers should also continue to:
• Keep themselves up to date with the signs and symptoms of COVID-19,
• Do not attend work if they are displaying signs and symptoms of COVID-19 or have symptoms
• Follow public health advise regarding self-isolation, restricting movement, testing and what to do if identified as a close contact
• Report to managers immediately if any symptoms develop during work
• Comply with any public health personnel and their employer for contract tracing purposes and follow any public health advise given in the event of a case or outbreak in their workplace.
3. Maintaining COVID-19 Infection Prevention and Control (IPC) Measures
Hand Hygiene
Employers should continue to:
• ensure that appropriate hygiene facilities and materials are in place to accommodate
workers adhering to hand hygiene measures,
• make available advice on how to perform hand hygiene effectively,
• display posters on how to wash hands in appropriate locations throughout the
workplace,
• provide hand sanitisers (alcohol or non-alcohol based) where washing facilities cannot
be accessed. In choosing an alcohol-based sanitiser, a minimum of 60% alcohol is
required.
• provide facilities for frequent hand hygiene for outdoor work, which should be located
close to where workers are working. Outdoor toilet facilities, if reasonably practicable,
should also be considered.
Workers should continue to:
• Follow hand hygiene guidance and advise
• Wash their hands with soap and water or with hand sanitiser for at least 20 seconds.
Respiratory Hygiene
Employers should continue to:
• provide tissues as well as bins/bags for their disposal,
• empty bins at regular intervals, and
• provide advice on good respiratory practice including the safe use, storage and
disposal of face masks/coverings and the safe cleaning of face coverings.
Workers should continue to:
• adopt good respiratory hygiene and cough etiquette, and
• follow good practice on the safe use, storage, disposal, and cleaning of face
masks/coverings.
Physical Distancing
Employers may choose to maintain some of the practices that were in place based on the Work Safely Protocol for the period of transition back to office work. Especially in meetings, events, or training with a continued focus on hand and respiratory etiquette and adequate ventilation are all measures that may continue.
There is a legal requirement to wear a facemask in specific settings (e.g., healthcare, public transport, taxis, public offices, retail premises etc.) Outside of these settings it is still good practice to continue to use face masks particularly in crowded areas. Employers should continue to support and facilitate the use of face masks b workers who wish to continue wearing them.
Bright Contracts will be updating it's COVID-19 response plan as soon a possible with the updated transitional protocol providing further guidance in relation to office working. Once updated this will be communicated across social media so keep your eyes peeled.
The Nation Rejoices: The Removal of COVID-19 Restrictions & The Return to the Workplace
Ireland rejoiced as it was announced over the weekend that most of the public health measures currently in place can be removed giving the Irish a sense of normalcy again, something we have all been waiting a long time for. However, this news will have also been met with many questions by the business community, particularly around how to effectively manage a safe, gradual return to the workplace.
The government confirmed that the transition to office working could commence with immediate effect from yesterday, Monday the 24th of January which is amazing news for all but it is strongly encouraged that employers engage with employees to plan, prepare and engage with their staff to put into motion that return in the coming weeks.
The return of employees to the office is very much a measured response, taking into account business needs as well as the needs of the employee. The experiment of working from home has been a success over the past two years therefore the we see it that there must be very justified reasons for a business to require staff to work in the office five days of the week.
The return to office working must be considered in line with obligations under existing Safety, Health and Welfare legislation to provide a safe place of work. Organisations COVID-19 response plans will naturally need be edited to take into account these new measures and it is hoped that the revised guidance document will be finalised and published in the coming days. Once published our Bright Contracts software will be updated to reflect these changes.
While the lifting of restrictions is great news for all it is still important to bear in mind that the government still continue to reiterate the need for ongoing close monitoring of the virus. The pandemic is not over and the emergence of new variants with increased levels of transmissibility remains a risk both nationally and globally so businesses are encouraged to still keep this at the forefront of their office plans.
While the restrictions have been lifted, it is advised that employers develop plans for their return to work and continue the use of Covid-19 control measures:
- Employers should re-examine the potential risks and hazards and update business and safety plans. (e.g. Covid-19 Response Plan, the occupational health and safety through risk assessments and the safety statement).
- The Health and Safety Authority’s website contains resources for employers including the Pre-return to work form, and Employer checklists.
- Implement control measures and comply with the HSE’s and Government’s protocol/guidance. This includes appointing at least one lead worker representative to ensure safety measures are in place and being adhered to. Access a Health Safety Authority online course on the role of lead worker representative.
- Develop, consult on, communicate and implement workplace changes or policies.
- Continue to follow the current advice for those with symptoms, cases and close contacts as announced by the government on the 12th of January 2022.
- Continue to focus on maximising the uptake of the primary and booster vaccination.
Further changes coming down the line for businesses is this year, Leo Varadkar will bring in five new workers’ rights, which will include the right to request remote working. The others will be the right to statutory sick pay, new rights around redundancy for people who are laid off during the pandemic, a new right on the protection of workers’ tips and the new public holiday on St Brigid’s Day which was announced last week. These will be in addition to the previously introduced Right to Disconnect.
Today, Leo Varadkar provided some guidance into the specifics of The Right to Request Remote Working which we have summarised below for you:
- The employee must have at least 6 months service in order to submit a request.
- The employer will have 12 weeks to reply to the employees request.
- The employer can counter offer the employees request which the employee will have one month to accept or refuse.
- Right of appeal will apply to this strategy which will either be dealt with internally or through The WRC.
- Employees can submit another request after 12 weeks.
- A requirement of this strategy will be that all employers MUST have a Work From Home (WFH) Policy in place
Bright Contracts already has a WFH policy in the handbook of the software which can be found under the 'Terms & Conditions' tab. Further guidance in relation to The Right To Request Home Working is expected over the coming months which we will then communicate to our customers.
Related Articles:
- Q&A: The Vaccine & The Workplace
- The 411 on The Right to Request Remote Working
Helpful Articles/ Documents:
- Role of a Lead Worker Representative
The Budget 2022: What You Need to Know
The 2022 budget was released this week which aims to explain how money will be raised and spent in 2022. The budget saw some important changes across a variety of sectors with some important ones for employers to know which is why we have summarised them for you below so you don't miss out!
- The National Minimum Wage
The NMW will rise by 30 cent to €10.50 per hour
- Family
Maternity benefit and parental leave payments to be increased
Parent's Benefit extended by 2 weeks to 7 weeks from July next year
- Covid Supports
The employment Wage Subsidy Scheme will remain in place, in a graduated format, until 30 April, 2022 - the scheme will close to new employers from 1 January, 2022
- Working from Home & Income Tax
People who work remotely will see an income tax deduction of 30% of the cost of vouched expenses for heat, electricity and broadband. In his Budget speech, the Minister for Finance said Government policy is to facilitate and support remote work.
If you would like to read some more detailed information and analysis, or even read the Ministers’ Budget day speeches to the Dáil, visit http://gov.ie/budget to find out more.
Related Articles:
- Key Features: Updates to the Work Safely Protocol
- The Essential Elements of a Hybrid Working Policy
Key Features: Updates to the Work Safely Protocol
Following on from our post The Phased Return to the Workplace , further guidance has been given into the recent government changes effect on the Work Safely Protocol. The Protocol sets out the minimum public health measures required in every place of work to prevent and reduce the spread of COVID-19.
While employers are still expected to comply with their normal health and safety obligations, employers should note that from 22 October 2021 the requirement to work from home will be removed and the statutory regime in place to protect public health will be wound down. Further guidance is expected in advance of that date. So what are some of these key changes:
From 20 September 2021:
- Businesses can begin a phased and staggered return to workplaces for specific business requirements
- Two metre social distancing, the wearing of masks in certain circumstances, hygiene measures and appropriate ventilation remain in place
- Appropriate attendance levels should be maintained in accordance with the Protocol
- Staggered arrangements should be considered, such as non-fulltime attendance and flexible working hours
- Each workplace must have a Lead Worker Representative that works with the employer to prevent the spread of COVID-19 in the workplace, and
- The requirement for self-isolation / restricted movements will continue for those with symptoms, who should immediately seek a test, those with positive test results, and close contacts of confirmed cases, unless fully vaccinated with no symptoms
From 22 October 2021:
- Depending on continued satisfactory vaccination rates, the Government intends to remove further statutory restrictions from this date. In particular, the requirement to work from home will be removed, allowing a return to physical attendance in workplaces on a phased and cautious basis, appropriate to each sector.
- Remote working will become a regular feature of Irish working life as the Government continues to implement Making Remote Work, Ireland’s National Remote Work Strategy, and
- Legal requirements in relation to social distancing and mask wearing will no longer apply in the majority of circumstances. An emphasis on personal responsibility will be encouraged. This means that employees cannot insist on compliance with social distancing, mask wearing or the provision of sanitising equipment or products in the workplace
With employee's returning one of the most important actions for employers to take is to review their risk assessments and health & safety policies. In order to pinpoint how and where could the virus be transmitted in your workplace you must look at the hazards, evaluate the risks and put control measures in place and The Health and Safety Authority has produced checklists to assist in the reopening of workplaces.
In conclusion, the return to the workplace should be conducted in a cautious manner and in consultation with employees. The government is moving towards a focus on personal responsibility from the 22nd of October 2021 and the Government will consult with employers in advance of this date to prepare guidance for the next phase of easing public health restrictions.
Related Articles:
- The Phased Return to the Workplace
- Let's Get Topical - The Vaccine Policy
My Employees & The Vaccine: Can I ask for this data?
As vaccinations continue to roll out and employees begin returning to the workplace, employers are now wondering if they can lawfully collect and process information about the Covid-19 vaccination status of their employees. As mentioned in our previous Blog Post Let's Get Topical - The Vaccine Policy, information relating to an individual’s vaccination status is categorised under GDPR as special category personal data and therefore represents part of their personal health record which is why it is afforded additional protections under data protection law.
The Data Protection Commission (DPC) has published guidelines addressing the issue of what information employers can process, within these guidelines the DPC have made it clear that they do not consider there is any general legal basis for employers to request the vaccination status of their employees at this time, their reason being “in the absence of clear advice from public health authorities in Ireland that it is necessary for all employers and managers of workplaces to establish vaccination status of employees and workers, the processing of vaccine data is likely to represent unnecessary and excessive data collection for which no clear legal basis exists”.
With that being said, the DPC acknowledges that there may be certain extenuating circumstances, for example those working in frontline healthcare services, where vaccination can be considered a necessary safety measure, therefore in these situations the DPC states that an employer will likely be in a position to lawfully process vaccine data on the basis of necessity.
The current version of the Work Safely Protocol: Covid-19 National Protocol for Employers and Workers highlights that the decision to get a vaccine is entirely voluntary, and that individuals will make their own decisions as to whether they wish to receive it or not. Based on this, in the DPC’s view, this further indicates that covid-19 vaccination data should not be considered a necessary workplace safety measure, and as a result, the processing of vaccine data is unlikely to be necessary or proportionate in an employment context.
These guidelines will be subject to review if the public health advice and laws relating to the nature of the virus, the pandemic and the interplay with vaccination change which is why employers should ensure they closely monitor evolving public health guidance and laws.
To keep up to date on these changes we have recommended the following resources:
- GOV.ie
- HSE.ie
Bright Contracts has recently been updated to include a Data Protection Policy and Vaccine Policy which covers these consideration points for our customers to include in their employee handbooks, which can be found under the terms and conditions tab.
Related Articles:
- Your GDPR Questions Have Been Answered!
- As Easy As 1,2,3: Key Elements of Safe Return to The Workplace
- The Home Stretch: The Final Key Steps in a Safe Employee Return
- Hello Update! - Additions to the Return to Work Safely Protocol
